False advertisement by Urban Air. My girlfriend and I drove over an hour after seeing their seemingly fun ad for those interested in Ninja Warrior obstacles and a fun time. Nowhere does it mention that there are hundreds of children everywhere, and you are unable to do any of the things advertised. No refund after walking in and deciding to leave within minutes. When we told them the situation, about how far we drove and the false advertisement, they pretty much said 'Yeah.' Wasted 50 dollars and a few hours of our time.
Great for kids and adults! All day jumping! What more can anyone ask for? Great birthday parties as well. Need to call for pricing.
It is a great place to take your kids and yourself for some great exercise and for an awesome experience. Service is amazing and the staff are serious about your children's safety.
Drove over an hour to visit Urban Air, was very excited to see all that they had to offer, as seen online. Urban Air was not what it was advertised to be online, there was at least 5 birthday parties going on, and no room for anyone to enjoy what urban air does have to offer. As for what they don't have to offer, that they advertise, is another story. They advertise a Ninja Warrior obstacle course, ideal for those interested in American Ninja Warrior. However, Urban Air is not what they advertised it to be. Again, unable to actually use what they did have due to toddlers and children everywhere. Had I jumped, I would have hurt one of them. When I brought this to the attention of the front desk, the employee told me "well you both signed a waiver so youre good." I don't think a parent with a hurt child would agree that we both are good, had I hurt them from jumping. Upon speaking to the manager to try and get a refund because we did not jump, we walked in and assessed the situation, tried to make the best of it, and left. The manager told us they do not do refunds. When we asked if there was any time we could come back and there would not be 500 children using the facility, she told us "no it pretty much always looks like this in here." So I wasted an hour driving here, 50$ to use their facility that I was unable to use, and an hour drive home.
Had a great time. Spent 2 1/2 hrs there, could have stayed longer. Staff was super friendly. Wonderful safety precautions, all around great experience.
Urban Air Trampoline Park Warrior Obstacle Course is a US Gym based in Downingtown, Pennsylvania. Urban Air Trampoline Park Warrior Obstacle Course is located at 981 E Lancaster Ave, Downingtown, PA 19335, USA.
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